Good memory is essential with the ability to respond appropriately and in a timely manner in emergency situations.Good customer service skills and ability to communicate clearly and effectively to verbalize incidents and daily happenings along with strong reading and writing skills for detailed and accurate reporting purposes.Possesses detailed knowledge of casino table games, slots, poker policies, cash/slot cage, and count room policies and procedures.Knowledge of and experience with closed circuit television equipment.Must be able to detect schemes or cheating activity aimed at the casino or its guests. Must possess excellent observational and communication skills. Must have excellent attention to detail with ability to gather knowledge of all operating departments, policies and procedures.Knowledge of and experience in operating CCTV equipment.Previous experience in surveillance, or IT related work.High school diploma or equivalent working experience.Additional duties, which are consistent with the position summary, may be assigned.Maintain awareness of gaming operation at all times and comply with security policies and procedures in order to secure company assets.Provide evidence in legal matters that have resulted from criminal charges against patrons or employees.Promote and maintain the utmost integrity and the highest caliber of customer service and respect to all patrons, employees and AGLC personnel.Maintains accurate logs of all procedure violations or completing reviews of all material that is pertinent to site operations.Strictly adhere to the compliance of all departmental policies and procedures, AGLC and internal control policies.Completes routine surveillance of the gaming floor identifying potential problems, such as poor game protection, suspicious individuals, and acting as a support unit to other departments in relation to the protection of company assets.Reports to the Surveillance Supervisor and the Interim Surveillance Manager.Maintain valid AGLC license and pass criminal record check.The Surveillance Operator monitors the premises using electronic surveillance equipment and reports suspicious activities in compliance with site policies and procedures, internal control procedures and Alberta Gaming & Liquor Commission (AGLC) terms and conditions.

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